Shipping policy

📦 Peak Takes Paradise – Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). If we experience a high volume of orders, processing times may be extended by an additional 1–2 business days. Customers will be notified of any significant delays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected:

  • United Kingdom: 2–5 business days

  • Europe: 3–10 business days

  • United States & Canada: 5–12 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of World: 7–20 business days

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

International Shipping

We ship worldwide. International orders may be subject to:

  • Customs duties

    • Import taxes

    • VAT/GST

    • Country‑specific regulations

    These charges are not included in the product price or shipping cost. Customers are responsible for paying any applicable fees upon delivery. Peak Takes Paradise is not responsible for delays caused by customs authorities.

    Order Tracking

    Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to update depending on the carrier.

    Shipping Address Accuracy

    Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned due to an incorrect address, the customer may be responsible for additional shipping fees.

    Lost, Damaged, or Stolen Packages

    Peak Takes Paradise is not liable for packages lost or stolen after the carrier marks them as delivered. If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging so we can assist you.

    Delivery Refusals & Returned Packages

    If a package is refused at delivery or returned due to unpaid customs fees, incorrect address, or failure to collect, the customer may be responsible for return shipping costs. Refunds will be issued for the product only once the item is returned to us in its original condition.

    Shipping Restrictions

    Some products may not be eligible for international shipping due to:

    • Local import restrictions

    • Carrier limitations

    • Hazardous materials regulations

    If your order cannot be shipped to your location, we will contact you immediately.

    Contact Us

    For questions about shipping, please contact us at:

  • hello@peaktakesparadise.co.uk